Role Overview
Provide world-class technical support for in-service and delivered products, ensuring design intent is maintained throughout the product lifecycle. Enhance safety, reliability, and cost-effectiveness by modelling product performance, identifying deterioration mechanisms, and implementing robust solutions.
Key Responsibilities
Safety & Compliance
- Manage known and potential safety issues (SAR & RT), participating in safety boards as per the Safety Management Plan.
- Ensure compliance with regulatory and business requirements, acting as a Technical Authority when delegated.
Technical Support & Issue Resolution
- Provide technical support for operational queries and arising issues.
- Lead root cause investigations, implement containment actions, and recommend corrective measures.
- Conduct technical surveillance and quality assurance audits to enhance product performance and customer satisfaction.
Reliability & Performance Optimization
- Set and monitor reliability targets using historical data and statistical analysis.
- Predict future safety and reliability performance through failure rate modeling and risk assessment.
- Identify cost reduction opportunities by reviewing lifecycle engineering policies and maintenance plans.
Lifecycle Data & Health Monitoring
- Analyse and model through-life performance, deterioration mechanisms, and service attributes.
- Support the development and implementation of Health Monitoring Systems.
- Gather in-service data, drive continuous improvement, and integrate lessons learned into future designs.
Technical Communication & Stakeholder Engagement
- Develop and approve technical publications for OEMs, maintenance teams, and customers.
- Prepare and deliver reports and presentations to platform providers, regulators, and internal stakeholders.
- Lead cross-functional teams, including specialists, suppliers, customers, and partners.
Qualifications & Experience
- Engineering or Numerical degree (or equivalent experience).
- Strong understanding of component/system functionality and numerical methods.
- Experience in troubleshooting, problem resolution, and complex technical challenges.
- Familiarity with in-service operations, including regulatory and compliance requirements.
- Proven ability to support and lead cross-functional teams.